Here to help.

Questions about FriendLane China, your account or a shared experience? Contact our support team.

contact@airuizhu.cn

Help in the app

Open Me → Help & feedback, or use the feedback button on a main page. Your message and our reply stay private in My feedback.

Report a concern

Use Report on a member’s profile to send a safety concern. You can also block that member. For an urgent danger, contact the local emergency services; this is not an emergency service.

Read our Child safety standards for prohibited conduct, reporting and how we respond.

Delete account

Open Me → Delete account and complete fresh verification of the same account. Signing out or deleting the app does not delete your account. If you cannot sign in, contact us for help. Never send passwords or verification codes.

Privacy and your choices

For access, correction or deletion requests, email the address above. Read our Privacy Policy and Terms of Service.

中文帮助

可在 Me → Help & feedback 提交问题，或通过上述邮箱联系我们。账户删除请使用 Me → Delete account；卸载应用不等于删号。请勿在反馈中发送密码或验证码。